Tổng hợp tư liệu học UX Research

Why conduct UX Research?

[Career Foundry] What is User Research and what is it's purpose

[Medium | Design at IBM] “The vital role of user research

[Medium | Microsoft Design] Skip User Research Unless You’re Doing It Right

[NN/g] Data Is More than Numbers: Why Qualitative Data Isn’t Just Opinions

[UX Mag] Understanding the Importance of User Research with Steve Portigal

[UX Matters] UX Research Is Essential to Product Success

It's not just about conducting research, it's about doing it the right way, and asking the right questions. Bad research can be as costly as no research. See: What Walmart’s Cleanliness Experiment Teaches about Customer Feedback

How to conduct UX Research (the process)

[Alba N. Villamil] The Ethical Researcher's Checklist

[Career Foundry] A step by step guide to conducting research

[Draft Revise] Research Routine

[Inclusive Research] A practical guide to inclusive research

[People Nerds] Researching Users in Another Country? Here's How to Prepare

[UX Booth] A complete beginner's guide to UX Research.

[User Interviews] UX Research Field Guide

Research Planning

[Boxes and Arrows] A Stakeholder Interview Checklist

[GV Library] Questions to ask before starting user research

[Medium | Erika Hall] Research Questions Are Not Interview Questions

[NN/g] How many participants do you need

[NN/g] Project management for user research: the plan

[People Nerds] The Power of Working Cross-Departmentally as a User Researcher

[Smashing Magazine] Facing Your Fears: Approaching People For Research

[Smashing Magazine] The UX Research Plan That Stakeholders Love

Research Plan Template - Google Slides Template | Google Doc Template

Participant Recruitment

[Interaction Design Foundation] The Basics of Recruiting Users for Usability Testing

[MeasuringU] 7 ways to find participants

[Prototypr.io] Creating a UX research recruiting & coordination engine

[Userfocus] Why you don’t need a representative sample in your user research

[Userfocus] Writing the perfect participant screener

[UX Mastery] Recruiting the Right Participants for User Research

---

Some Research Methods

[Adobe] A Comprehensive Guide to UX Research Methods

[Confrere] Easy and affordable user testing

[NN/g] When to use what UX Research methods

[NN/g] UX Research Cheat Sheet

[Toptal] User Research Methods

[User Zoom] 23 Qualitative & Quantitative Research Methods

[Medium] Using collaborative abilities in Google Docs as a tool for remote research (Create your own method)

Interviews & Focus Groups

[Interaction Design Foundation] How to conduct focus groups

[MeasuringU] The Facilitation Spectrum: From Babysitter to Therapist

[Portigal] 17 Types of Interviewing Questions

[Smashing Mag] 12 Ways To Improve User Interview Questions

[UX Matters] Avoiding hard to answer questions in user interviews

[UX Matters] Laddering: A Research Interview Technique for Uncovering Core Values

[UX Matters] Developing Your Interview Skills, Part II: During the Interview

Usability Testing

[NN/g] ‘But You Tested with Only 5 Users!’: Responding to Skepticism About Findings From Small Studies

[NN/g] How Many Participants for Quantitative Usability Studies: A Summary of Sample-Size Recommendations

[NN/g] Quantitative versus qualitative usability testing

[NN/g] Turn User Goals into Task Scenarios for Usability Testing

[Slideshare] Rapid Iterative Testing & Evaluation (RITE)

[Userfocus] Usability testing with hard to find participants

[UX Mastery] How to Conduct Usability Testing from Start to Finish

[UX Matters] 6 Tips to Keep in Mind for Iterative Usability Testing

Diary Studies

[Dovetail] How to run a diary study

[NN/g] Diary Studies: Understanding Long-Term User Behavior and Experiences

[Slideshare] Diary Studies: A Primer

[UXPA] Dear Diary: Using Diaries to Study User Experience

Surveys

[MeasuringU] 8 Research Based Insights for User Experience Surveys

[Medium | Erika Hall] On Surveys

[Medium | Tom Kerwin] Don't send that survey, here's what to do instead

[Stripe] Principles of effective survey design

[Typeform] Survey Questions 101: Question Types, Examples, and Tips

Participatory Design

[Medium | Cliff Lampe] Readings on participatory design

[Katie McCurdy] Participatory Design Resources

[UX Booth] Co-Creation: Designing With the User, For the User

[UX Mag] Participatory Design in Practice

[UX Pin] Participatory Design: Bringing Users Into Your Process

[Wicked Problems] Participatory Design

Ethnographic Research

[Boxes and Arrows] Remote Contextual Inquiry: A Technique to Improve Enterprise Software

[Google Design] Beyond Desktop Research: The Immersion Trip

[Interaction Design Foundation] Shadowing in User Research - Do You See What They See?

[MeasuringU] The Essentials of a Contextual Inquiry

[UX Matters] Ethnography in UX

[UX Matters] Why Are Contextual Inquiries So Difficult?

Guerrilla Research

[Medium | Interactive Mind] AirBnB Guerrilla Usability Testing

[User Brain] 7 Step Guide to Guerrilla Usability Testing: DIY Usability Testing Method

[User Zoom] What is Guerrilla Testing and how do you use it

[UX Booth] Guerrilla research tactics and tools

[UX Mastery] Going Guerrilla: How to Fit UX Research into Any Timeframe

---

Remote Research

[Deborah Lupton] Doing fieldwork in a pandemic (crowd-sourced document)

[GitLab] Conducting remote UX research at GitLab

[NN/g] Remote Moderated Usability Tests: How to Do Them

[Optimal Workshop] 15 guides for remote UX research

[People Nerds] A Comprehensive Guide to Remote User Research: How to Unearth Essential Insights

[People Nerds] A Complete Guide to Remote International Research Logistics

[People Nerds] Here’s How to Make your Study Design Remote-Mobile Ready

[People Nerds] How to Run an Engaging Remote Workshop: Tips for Stress-Free Collaboration

[People Nerds] Remote Research: 7 Experts' Advice for Methods, Management, and Mechanics

[Salma Patel] Remote User Research Tips

[Sprint] The Remote Design Sprint Guide

[UX Mag] Remote User Research & Usability Methods

Note-taking

[Medium | UX Collective] Note-taking: a neglected yet powerful research practice

[NN/g] Group note taking for user research

[Optimal Workshop] Taking better notes for better sensemaking

[Product Talk] How to Take Notes During Customer Research Interviews

Making Sense of Research

[Analytic Tech] Techniques to identify themes in qualitative data

[Design Research Methods] Design Research From Interview to Insight: Part 2

[Gov.uk] Analyzing research

[Gov.uk] The rainbow spreadsheet method

[Interaction Design Foundation] Methods to Help You Define Synthesise and Make Sense in Your Research

[NNg] Interpreting contradictory research findings

[Medium | Microsoft Design] Reconciling the Differences in Our Data: A Mixed-Methods Research Story

[Medium | Qualdesk] When do user insights expire? Use the ACE method to find out

[People Nerds] Foolproof Qualitative Analysis Tactics—For Whether You Have a Month or an Afternoon

[People Nerds] Here are 9 Ways to Analyze User Research for Meaningful Takeaways

[User Interviews] Extracting Research Insights: How to Analyze Qualitative Data with Timothy Moore of The Design Gym

[UX Insight] Collaborative interview analysis

[UX Matters] Analysis, Plus Synthesis: Turning Data into Insights

Reporting Research Findings

[Adobe] How to Turn User Research into Smart Design Decisions

[Gov.uk] Sharing user research findings

[People Nerds] How to Write Actionable User Research Summaries (With Checklist + Examples)

[People Nerds] How to Present Your Research So That Stakeholders Take Notice and Take Action

[People Nerds] How to Write Compelling User Research Insights in 6 Steps

[Prototypr] UX Research is Boring and Nobody Reads It

[UX Collective] Creating a UX Research System: Making your work understood as a researcher

[UX Collective] How can you make UX research insights visible, traceable, and fun? by Valentina Salvi

[UX Collective] How to (not) present UX findings

[UX Collective] How to share your UX Research by Amy Rogers

[UX for the masses] 8 Ways to Communicate UX Research

[UX Mastery] How to turn UX Research into Results

[UX Matters] Communicating UX Research Findings

[UX Matters] Providing Better UX Recommendations

[XD Ideas] Translating User Research into User Experience Design

Common (Foundational) Research Deliverables

Personas

[CXL] How To Create Customer Personas (with Actual, Real-Life Data)

[NN/g] 3 Persona Types: Lightweight, Qualitative, and Statistical

[NN/g] Just-Right Personas: How to Choose the Scope of Your Personas

[UX Collective] Make Your Personas Great Again in 7 Simple Steps

Managing Research Insights

[Zapier] How to Use a Customer Feedback Database to Turn Insights into Action

Other Useful Tips & Resources

[Apples & Bananas] How to unlock your hidden ux partner: the support team

[Cindy Alvarez] 5 common customer development mistakes

[Design Crafter] 5 interactive prototype alternatives to test your product idea

[dscout] User Research for Machine Learning Systems: A Case Study Walkthrough

[Measuring U] 15 common rating scales explained

[Medium | Christina Wodtke] Five Habits of Design Thinking

[Medium | Harri Thomas] Building A Research Function From Scratch

[Medium | UX Collective] 3 things I learned as a former research psychologist working in UX research

[People Nerds] 4 Thoughtful Principles for Service-Minded UXR

[People Nerds] 4 Essential Business Strategies Every UX Practitioner Should Know

[People Nerds] 9 User Research Hacks for your Next Resource-Limited Project

[People Nerds] How to Ace the Dreaded Whiteboard Challenge

[People Nerds] How to Set Up a User Research Framework (And Why Your Team Needs One)

[People Nerds] Hybrid Research: The "Just Right" Mix of Generative and Evaluative Insights

[People Nerds] Use These "Quick Quant" Research Methods to Back Up Your Qual Findings

[User Interviews] The User Researcher's Guide to GDPR

[User Zoom] How to get insights when you can’t talk to your users